Surprisingly Alshaya has come up with a new policy of offering an Alshaya Gift Card instead of refunds for returned items. Even though the gift card will give the buyers 12 months to use their store credit, this policy is basically forcing them to use their money on Alshaya stores.
I read about it on Arabian Business this morning but I first came to know about this a few days ago when I was out shopping for a gift and they told me at the counter that there is no refund anymore and instead they will give a gift card. I found that to be a bit annoying because there are times when you need to return something you bought and getting store credit instead just doesn’t feel right in terms of consumer rights, that’s if we have any here. Although I appreciate that Alshaya brings a lot of good brands to Kuwait and they basically control a large portion of the retail market here, but forcing buyers to spend only at their stores is a little extreme don’t you think?